Steam Support :: Steam Sales - Purchasing and billing FAQ (2024)

FAQs

What is a Steam purchase on my bank statement? ›

Any charges from our company are for video games or in-game content (weapons, armor, currency, etc.) that is directly downloaded onto a computer. Please check to make sure someone in your household did not make these purchases.

If the error message that you see for a failing purchase refers to a "hold," you may have failed an AVS (address verification) or CVV2 (3-digit code on the back of the card) check with your bank. decline a transaction that fails an address or CVV check. Steam will not collect the funds that your bank has put on hold.

How do I contact Steam Support? Visit https://help.steampowered.com for help with your issue. Select the most relevant option on the page and the Help site will guide you to self-solve the issue or send a help request to the Steam Support team.

Disable or completely remove any IP proxy or VPN software that you may be using, restart your computer, and test your purchase again. All transactions that are initiated through anonymous proxies will be declined by Steam.

Signing up for a Steam account is free, and there are no ongoing costs to use the service.

What should I do if I don't recognize a charge from Steam? If you don't recognize a charge or your payment method was used without your consent, please contact Steam Support for assistance.

You can use this website to receive help for a variety of issue, and submit a ticket to Steam if you are unable to resolve your issue. Steam does not offer telephone support for their products. However, if you want to try calling Steam, you can call 425-889-9642. Press 0 on the menu.

You can access your Friends & Chat interface in the lower right corner of your Steam Client or through your favorite web browser. Through your Friends & Chat interface you can manage your friends, send IMs, organize voice & group chats and control your online presence.

Your purchase has not been completed. Your credit card information has been declined by your credit card company due to an incorrect address being entered. Important: Due to the nature of this error, the funds for the transaction may be set aside as a pending transaction by your bank.

How do I dispute a purchase on Steam? ›

Navigate to Steam Help (help.steampowered.com) and log in with your Steam account. Find the purchase you would like to refund and click on it.

User reports indicate no current problems at Steam

Steam supports Windows, OS X and Linux.

Why is my billing information required? In the EU, merchants are required to gather location information from customers in order to properly source the sale.

Launch Steam and select your Steam name in the top right-hand corner of the screen. Choose "Account details" from the drop-down. In the Store & Purchase History section, select "View purchase history".

Visit Account Details, where you can edit your payment method on record or cancel a Subscription at any time. Your cancelled Subscription will remain active until the paid plan expires.

Steam's primary service is to allow its users to purchase games and other software, adding them to a virtual library from which they may be downloaded and installed an unlimited number of times.