Steam Support :: Common Refund Questions (2024)

FAQs

How to get a guaranteed refund on Steam? ›

Valve will, upon request via help.steampowered.com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours (this includes online, offline and shared library playtime).

You can request a refund for nearly any purchase on Steam—for any reason. Maybe your PC doesn't meet the hardware requirements; maybe you bought a game by mistake; maybe you played the title for an hour and just didn't like it. It doesn't matter.

When you pre-purchase a title on Steam (and have paid for the title in advance), you can request a refund at any time prior to release of that title. The standard 14-day/two-hour refund period also applies, starting on the game's release date. Simple enough!

They won't ban a person but they can just stop accepting refunds.

Many are left asking, "Is the steam lawsuit real?" Indeed, it is.

It wasn't until 2015 that Steam introduced a streamlined way to return a PC game. Now, if you're unsatisfied with your digital game purchase, you can request your money back. While Steam's refund policy is relatively generous and easy to use, you still need to know a few things before submitting a request.

Steam generally states that it may take up to seven days for a refund request to be reviewed and processed. However, in some cases, it may take . It took about 2 hours for them to approve the refund and 3 days from the moment of refund request to having the money back both times.

The average indie game on Steam usually has a refund rate of around 10-12%. For your first indie game on Steam, it's expected you'll have a refund rate of around 15-18%.

You can use this website to receive help for a variety of issue, and submit a ticket to Steam if you are unable to resolve your issue. Steam does not offer telephone support for their products. However, if you want to try calling Steam, you can call 425-889-9642.

Will Steam support ask for money? ›

Only seek help through official Steam support. Valve will never ask you to provide any money, Paysafe, Wallet, gift card, or bank credentials as proof.

How do I contact Steam Support? Visit https://help.steampowered.com for help with your issue. Select the most relevant option on the page and the Help site will guide you to self-solve the issue or send a help request to the Steam Support team.

You can ask for a refund on any game within two weeks of purchase as long as you haven't played it for more than two hours. This policy is so famous, there are many speedrunners who try to finish games within this two-hour window and get a refund.

Valve will, upon request via help.steampowered.com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours.

Valve will, upon request via help.steampowered.com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours.

Can you cancel a Steam refund request? You also have the option to cancel your Steam refund request. To do so, go to the help page mentioned above again and simply cancel your request. The game will remain in your account and won't be refunded.

Even though they don't have to do it by law, lots of shops will say you can return items within 14 or sometimes even 30 days, as long as they're not used. Your rights are the same even if you couldn't check or try on the item before you bought it, for example if the changing rooms were closed.

It can go into your Steam Wallet, or back to another payment method you have tied to your account. Steam can refund your money to Visa, Mastercard, American Express, Discover, JCB, or PayPal. Note that it may take up to seven days for refunds to be processed.