Steam Support :: How To Request A Refund (2024)

FAQs

Steam Support :: How To Request A Refund? ›

Navigate to Steam Help (help.steampowered.com) and log in with your Steam account. Find the purchase you would like to refund and click on it. If your purchase is not listed, it falls too far outside of our refund window and is ineligible for a refund.

How do I contact Steam Support? Visit https://help.steampowered.com for help with your issue. Select the most relevant option on the page and the Help site will guide you to self-solve the issue or send a help request to the Steam Support team.

The Steam refund offer, within two weeks of purchase and with less than two hours of playtime, applies to games and software applications on the Steam store.

Note that Valve-developed Steam games will offer refunds within 48 hours of purchase, but other developers have to enable the option for refunds first. You also can't get a refund on video purchases unless it was available in a bundle with non-video items.

All refund requests are handled through help.steampowered.com.

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This is the support website for Steam. You can use this website to receive help for a variety of issue, and submit a ticket to Steam if you are unable to resolve your issue. Steam does not offer telephone support for their products. However, if you want to try calling Steam, you can call 425-889-9642.

- Starting a voice chat with a friend is as simple as right-clicking their name in your friends list and selecting 'Start Voice Chat'. You can also start a voice chat in the lower right corner of any open chat window by clicking the microphone icon.

communicate with you about your account using any chat system including Steam Chat and Discord. The only way you can speak with a Steam Support agent about your account is through the Steam Support Help Site.

Does Steam limit refunds? ›

You can submit any number of refund requests for eligible purchases. If it appears that you are abusing the refund system, we reserve the right to revoke access to this feature.

The average indie game on Steam usually has a refund rate of around 10-12%. For your first indie game on Steam, it's expected you'll have a refund rate of around 15-18%.

Discover how JJK Cursed Clash set a world record for the most refunds on Steam within just four days, surpassing No Man's Sky. Learn about the game's unsuccessful features and why it failed to meet fans' expectations.

Valve will, upon request via help.steampowered.com, issue a refund for any title that is requested within 14 days of purchase and has been played for less than 2 hours. Even if you fall outside of the refund rules we've described, you can submit a request and we'll take a look at it.

Check your email spam filter to ensure the message was not flagged as spam. Add support@steampowered.com and noreply@steampowered.com to your contacts or trusted senders list within your email client. Wait up to 30 minutes for the email to be delivered.

Approved refunds can take up to 7 days to appear in your account – however, refunds to international payment methods may take longer. If your refund hasn't appeared after 7 days, please contact your bank directly and ask about pending refunds on your account.