Knox County Jail - Inmate Calls and Video Visits (2024)

Contact Information

Facility Address:
2375 S. Old Decker Road
Vincennes, IN 47591

(812) 882-7660

Connecting with Inmates at

KnoxCounty Jail

Welcome toyour source for everything you need to communicate with your incarcerated friend or loved one.

Our facility uses the communications services provided through GettingOut by Telmate. On this page, you’ll find all theinformation you’ll need to stay connected.

Before you can communicate with inmates at this facility, you must first verify your identity.

You will need to confirm your identity through the Telmate Verified program before you can accept inmate phone calls. Telmate verification helps ensure the safety of you and your inmate contact by aiding in the elimination of fraud and extortion.Choose one of these 2 methods to verify your account:

• Make a deposit: You willbe verifiedwhen you make your first deposit to an inmate or telephone number
• Create a visit account:When you create your video visit account, you’ll be asked some questions to verify your identity.

Phone Calls & Voicemail

Only inmatesmay initiate phone calls. To call you, an inmatesimply dials your phone number. When receiving a call, you’ll first hear an announcement from an automated operator; “You are receiving a call from [inmate name], an inmateat KnoxCounty Jail. Press one (1) to accept.”

If the inmatehas no funds in his account, and is calling you for the first time, the call will be free for a brief period of time (often less than a minute). This is to allow the inmateto inform you of where he or she is, and to explain how calls work from this facility. After this short call, the inmatewill be placed on hold and you will be presented the opportunity to:

1. Pay (via credit card) to continue the current call.
2. Deposit funds for the inmateto continue your call and, if there is money remaining, the inmatemay use the funds to make future calls to any number.
3. Deposit funds to your own phone number to continue your call and, if there is money remaining, the inmatemay use the funds to call your number in the future, but the funds will not be available for calling other numbers.

Voicemail

If you wish to contact an inmate, you cancall 1-866-516-0115 and leave them a voicemail (up to 3 minutes),or use one of the other communications methods listed below.

Blocking Future Calls

If you do not wish to receive calls from an inmate, simply call 1-866-516-0115 from thephone number that you wish to have blocked. A live operator will help prevent inmatesfrom being able to call thatnumber in the future.

At KnoxCounty Jail, communication is more than just phone calls.

We provide a number of ways to keep in contact with an inmate. GettingOut at KnoxCounty Jailallows you tosend and receive secure messages, share photos, and video visit from your home. And with our Android and iOS apps, you can send messages and makedeposits on the go. See the list below for all that GettingOut has to offer.

Video Visit in Facility
Visitors may visit using the video stations in the jail lobby. Inmates receive 1free 30-minute visits a week, with additional visits at $7.50 for 30-minutes*. See details for free visits below.Onsite video visitation hours are from 8AM to 5PM, 7 days a week.

Video Visit from Your Computer

Remote (offsite) video visiting is available to friends, family, and others using a Web browser. Video visits may be conducted from any computer with high-speed Internet, a webcam, microphone, & speakers. There is no limit to the number of remote visits, and they may be scheduled on a first-come-first-serve basis. Remote visits are $13.50 for 30 minutes* and are available from 8AM to 9:30PM,7 days a week.

Scheduling Visits
To schedule a visit with an inmate, go to www.gettingout.com or use the kiosk in the facility lobby. You will need to login (or register if you haven’t already) before scheduling a visit. Available visiting times may vary throughout the facility, depending on classification and housing unit. Inmates are responsible for communicating their allowed visit times to prospective visitors. Inmates will not be permitted to visit during their lockdown time.

Arrive Early
For all free visits, and all onsite visits, visitors must be present in the visitation reception area 5-10 minutes before their scheduled visit. Inmates visit using a video station in their housing unit.

Canceling a Visit
To cancel a visit, log into www.gettingout.comor use the link provided in your confirmation email. Cancellations that are over 24 hours in advance are fully refunded.

Minors
Minors under the age of 18areallowed to visit as long as they are accompanied by a parent or legal guardian.

Rules for Visiting fromthe Lobby:

• Visitors must be Telmate Verified. You can create your account using the kiosk in the lobby, or online through this website.
• No more than threevisitors at a time.
• Visitors less than 18 years of age must be accompanied by an adult.
• Voices must be kept at a moderate level.
• Children must be watched and controlled at all times or the visit will be terminated.
• Smoking, food and drink are not permitted.
• No photographs or audio equipment or cell phones will be permitted while visiting.

Visitor’s Attire:

Proper attire is required at all times. If proper attire is not worn, your visitation privilege will be suspended.Shoes and shirts must be worn at all times.Inappropriate attire is defined as the following, but not limited to:

• Halter tops or swimwear (midriff shall be covered)
• Tube top, sleeveless dresses, tank tops or tops with spaghetti straps
• Revealing dresses, blouses, or tops (including see-thru garments)
• Spandex or extremely tight fitting jeans, pants or shorts
• Shorts or skirts that are cut higher than two inches above the knee
• NO hoods, hats, do-rags or scarfs
• NO jackets or coats of any type

Remember, visitation is a PRIVILEGE and may be refused or terminated due to the actions or behaviors of either the visitor or the inmate.

*Please note:Rate information may have changed. The rate information on this pageis provided only as a guideline, and is not guaranteed.

Kiosks
If you need to deposit cash, you can deposit funds at a TelmateLobbyKiosk.The lobby kioskis located in the jail lobby.

Commissary
Inmates are allowed to maintain a commissary account while incarcerated. This money may be used for purchasing snacks, toiletries, personal hygiene items, etc. Money for an offenders commissary account may be deposited here on the GettingOut site, over the phone with a customer service representative, or at one of the kiosks listed above. If you are paying with a credit card, the GettingOut site is the fastest and most convenient way to deposit funds for an offender.

PLEASE NOTE: Deposits will be posted each morning, Monday through Friday. Any deposits made after Friday morning’s post will post on the following Monday.