FAQs
How do I contact Ancestry support? ›
Who can I speak with if I have questions in the future about your Y-chromosome and mtDNA tests? For further questions, please contact us at 800-828-2362 or support@ancestry.com.
Why was Ancestry discontinued? ›NEW YORK – Ancestry has decided to discontinue AncestryHealth, its next-generation sequencing-based consumer genomics offering, to focus more on family history and genetic genealogy, the family history company said in a blog post on Thursday.
How do I get in touch with my Ancestry? ›- Get the DNA test. ...
- Get to know the history and topography of your homelands. ...
- Retrieve the stories from your family. ...
- Search Public Records. ...
- Build an Ancestor Altar. ...
- Develop a Dream Practice to Connect with Your Ancestors. ...
- Connect with the Folkways of your People.
Scroll to the bottom of your Settings page and click Delete next to Delete DNA Test Results And Revoke Consent to Processing. To permanently delete your AncestryDNA results, enter your password and click Delete Test Results and Revoke Consent.
Who can help me with my Ancestry? ›AncestryProGenealogists® have over 150 years of combined research experience. Our experts are available to solve genealogical mysteries, perform record searches, help clients find links to unknown parents or family members, and research entire family trees, among other projects.
How do I connect with someone on Ancestry? ›In the top-right corner of their profile page, click Tools and select Member connect. On the Member Connect page, click the Suggested Connections tab. You'll see a list of people who likely have the same person in their trees. To save a tree on the list, click Connect.
What religion owns Ancestry? ›In 2001, Mormon billionaire James Sorenson started one of the earliest genetic test kit companies, Relative Genetics, in part due to his religious interests. It was later bought by Ancestry.com, another Mormon company. While today, Ancestry is a publicly traded company, it uses LDS church records and the IGI.
Who bought out Ancestry? ›On December 4, 2020, The Blackstone Group acquired the company in a deal valued at $4.7 billion. By 2023, Ancestry was the largest provider of consumer DNA testing in the world with a network of over 25 million users, and Ancestry DNA testing is now available in 128 countries around the globe.
Is 23andMe better than Ancestry? ›If you're looking for thorough health information, go with 23andMe. Ancestry is the better option if you're looking to track down family or chart your lineage.
Why not to send DNA to Ancestry? ›- The results may not be accurate. ...
- Heritage tests are less precise if you don't have European roots. ...
- Your DNA says nothing about your culture. ...
- Racists are weaponizing the results. ...
- DNA tests can't be anonymous. ...
- You will jeopardize the anonymity of family members. ...
- You could become emotionally scarred.
How can I access Ancestry without paying? ›
A registered guest account is a free Ancestry® account. You have a registered guest account if you've never had a membership or your membership has ended. Because registered guest accounts are free, there's no need to cancel them; you won't be billed for a free registered guest account.
Why can't I access my Ancestry? ›Try temporarily disabling browser extensions (“add-ons”), including any ad blockers. Browser extensions can sometimes interfere with Ancestry. Select your browser for instructions on how to do this. Adjust your browser's privacy and security settings to allow Ancestry.
Can AncestryDNA be used against you? ›To provide our users with the greatest protection under the law, we require all government agencies seeking access to Ancestry customers' data to follow a valid legal process. We do not allow law enforcement to use the Services to investigate crimes or to identify human remains.
Is AncestryDNA accurate? ›Accuracy is very high when it comes to reading each of the hundreds of thousands of positions (or markers) in your DNA. With current technology, AncestryDNA ® has, on average, an accuracy rate of over 99 percent for each marker tested.
Why did my AncestryDNA results disappear? ›Because what AncestryDNA knows about the relationships between regions and DNA has improved, some regions may disappear from your estimate. This may be particularly true of regions with a low percentage on your earlier estimate.
How do I report a problem to ancestry com? ›To report a problem from a record detail page, click Add or update information or Report a problem and follow the steps to submit your correction. To report an error from a record image, click the tools icon on the right side of the page and select Report problems, then follow the steps to submit your correction.
Why won t Ancestry cancel my subscription? ›If there's no Cancel membership link on your Account settings page, try signing out, then signing back in. If that doesn't work, contact us to find the account you're being billed on.
Can I cancel my Ancestry subscription and get a refund? ›If your subscription did not begin with a free trial, during the first 14 days of your first subscription term you may either (1) cancel immediately for a full refund and immediate loss of access, or (2) cancel at the end of your current subscription, with no refund.
Why is my Ancestry not working? ›Fixing Page or Button Problems on Ancestry®
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