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This seller has been on Cars.com since February 2018.
30 Years of Satisfied Customers
Walnut Creek Ford has served the Bay Area for over 30 years under the same ownership. While most dealerships regularly change ownership our consistent ownership has allowed us to maintain a relentless focus on being a leader in customer service and dependability.
We'll buy your car for TOP dollar even if you don't buy from us!
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Phone number (925) 478-3144
Service hours
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Reviews
(309 reviews)
A dealership's rating is based on all of their reviews, with more weight given to recent reviews.
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1.0
0 for 5, I've given up
November 19, 2022
By JB from Danville, CA
I live in Danville and have always tried to patronize local East Bay businesses whenever possible. With Walnut Creek Ford, I'm now 0 for 5 and have given up. It started back in 2019 when I tried to buy a Ford Raptor from them and they gave me a humiliating quote, higher than any other dealer in the Bay Area by a significant margin. When I asked them about the price they said take it or leave it. I eventually bought the truck for MSRP from another dealer on the Peninsula. Fast forward to 2021 when I tried to lease a new Lincoln Navigator for my wife. Again, highest quote of any Bay Area dealer. I actually told them about my Raptor buying experience and explained that I'm a local and I buy 2 new cars every 3 years and I really wanted to establish a more strategic relationship. The sales team could have cared less so I went down the street and leased my 5th Escalade. So, I figured I'd give them another chance on my first scheduled Raptor service and made an appointment, mid-day on a Tuesday, for a simple oil change. Three hours later I finally got my truck back after they told me it would be about 45 minutes. I ended up missing a couple of important work meetings and was pretty frustrated. I filled out the customer satisfaction survey, expressing my disappointment, and a service manager did follow up with me and asked me to give their service department another chance and she asked if there was anything else they could do to earn my business. I said I would give service another chance and said I would like to buy a Raptor R when they are released. I ended up getting a call from a sales manager who explained to me how hard it was going to be to get a Raptor R, etc., etc. I think I got a call from the sales prevention team, not the actual sales team. I explained that this was the third car that I'd tried to buy from them in 2 years and they could have cared less. So, again I called around, and I'm now awaiting delivery of my Raptor R sometime next year. Sale #3 lost by Walnut Creek Ford to a competitor on another high margin vehicle. I'm sure it will be worth the wait for the Raptor R and I am grateful to the dealer who was willing to help me get this rare truck. Fast forward to today when I had an appointment to get an oil change while out running errands. I arrived at the dealership 20 minutes early for my appointment and was told it would be 3 hours to change my oil. The dealership takes appointments for oil changes in 15-minute increments. Why do this if you are going to make me wait for nearly 1/2 a day for something as simple as an oil change? I walked out, frustrated again, and got right in at my Big O Tire in Danville. Car dealers have short memories. They've been fat, dumb, and happy and not had to work for business the last several years and don't realize that we are likely heading into another 2007/2008 type recession. Consumers have long memories and won't patronize businesses like Walnut Creek Ford as the power shifts back to the buyer. I'm sure the dealership will post a comment about supply chain issues, labor costs / issues etc. but quite frankly consumers are sick of those excuses.
1.0
0 for 5, I've given up
November 19, 2022
By JB from Danville, CA
I live in Danville and have always tried to patronize local East Bay businesses whenever possible. With Walnut Creek Ford, I'm now 0 for 5 and have given up. It started back in 2019 when I tried to buy a Ford Raptor from them and they gave me a humiliating quote, higher than any other dealer in the Bay Area by a significant margin. When I asked them about the price they said take it or leave it. I eventually bought the truck for MSRP from another dealer on the Peninsula. Fast forward to 2021 when I tried to lease a new Lincoln Navigator for my wife. Again, highest quote of any Bay Area dealer. I actually told them about my Raptor buying experience and explained that I'm a local and I buy 2 new cars every 3 years and I really wanted to establish a more strategic relationship. The sales team could have cared less so I went down the street and leased my 5th Escalade. So, I figured I'd give them another chance on my first scheduled Raptor service and made an appointment, mid-day on a Tuesday, for a simple oil change. Three hours later I finally got my truck back after they told me it would be about 45 minutes. I ended up missing a couple of important work meetings and was pretty frustrated. I filled out the customer satisfaction survey, expressing my disappointment, and a service manager did follow up with me and asked me to give their service department another chance and she asked if there was anything else they could do to earn my business. I said I would give service another chance and said I would like to buy a Raptor R when they are released. I ended up getting a call from a sales manager who explained to me how hard it was going to be to get a Raptor R, etc., etc. I think I got a call from the sales prevention team, not the actual sales team. I explained that this was the third car that I'd tried to buy from them in 2 years and they could have cared less. So, again I called around, and I'm now awaiting delivery of my Raptor R sometime next year. Sale #3 lost by Walnut Creek Ford to a competitor on another high margin vehicle. I'm sure it will be worth the wait for the Raptor R and I am grateful to the dealer who was willing to help me get this rare truck. Fast forward to today when I had an appointment to get an oil change while out running errands. I arrived at the dealership 20 minutes early for my appointment and was told it would be 3 hours to change my oil. The dealership takes appointments for oil changes in 15-minute increments. Why do this if you are going to make me wait for nearly 1/2 a day for something as simple as an oil change? I walked out, frustrated again, and got right in at my Big O Tire in Danville. Car dealers have short memories. They've been fat, dumb, and happy and not had to work for business the last several years and don't realize that we are likely heading into another 2007/2008 type recession. Consumers have long memories and won't patronize businesses like Walnut Creek Ford as the power shifts back to the buyer. I'm sure the dealership will post a comment about supply chain issues, labor costs / issues etc. but quite frankly consumers are sick of those excuses.
Rating breakdown (out of 5):
- Customer service 3.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
1 person out of 1 found this review helpful.Did you?
1.0
I live in Danville and have always tried to patronize
November 19, 2022
By JB on DealerRater
I live in Danville and have always tried to patronize local East Bay businesses whenever possible. With Walnut Creek Ford, I'm now 0 for 5 and have given up. It started back in 2019 when I tried to buy a Ford Raptor from them and they gave me a humiliating quote, higher than any other dealer in the Bay Area by a significant margin. When I asked them about the price they said take it or leave it. I eventually bought the truck for MSRP from another dealer on the Peninsula. Fast forward to 2021 when I tried to lease a new Lincoln Navigator for my wife. Again, highest quote of any Bay Area dealer. I actually told them about my Raptor buying experience and explained that I'm a local and I buy 2 new cars every 3 years and I really wanted to establish a more strategic relationship. The sales team could have cared less so I went down the street and leased my 5th Escalade. So, I figured I'd give them another chance on my first scheduled Raptor service and made an appointment, mid-day on a Tuesday, for a simple oil change. Three hours later I finally got my truck back after they told me it would be about 45 minutes. I ended up missing a couple of important work meetings and was pretty frustrated. I filled out the customer satisfaction survey, expressing my disappointment, and a service manager did follow up with me and asked me to give their service department another chance and she asked if there was anything else they could do to earn my business. I said I would give service another chance and said I would like to buy a Raptor R when they are released. I ended up getting a call from a sales manager who explained to me how hard it was going to be to get a Raptor R, etc., etc. I think I got a call from the sales prevention team, not the actual sales team. I explained that this was the third car that I'd tried to buy from them in 2 years and they could have cared less. So, again I called around, and I'm now awaiting delivery of my Raptor R sometime next year. Sale #3 lost by Walnut Creek Ford to a competitor on another high margin vehicle. I'm sure it will be worth the wait for the Raptor R and I am grateful to the dealer who was willing to help me get this rare truck. Fast forward to today when I had an appointment to get an oil change while out running errands. I arrived at the dealership 20 minutes early for my appointment and was told it would be 3 hours to change my oil. The dealership takes appointments for oil changes in 15-minute increments. Why do this if you are going to make me wait for nearly 1/2 a day for something as simple as an oil change? I walked out, frustrated again, and got right in at my Big O Tire in Danville. Car dealers have short memories. They've been fat, dumb, and happy and not had to work for business the last several years and don't realize that we are likely heading into another 2007/2008 type recession. Consumers have long memories and won't patronize businesses like Walnut Creek Ford as the power shifts back to the buyer. I'm sure the dealership will post a comment about supply chain issues, labor costs / issues etc. but quite frankly consumers are sick of those excuses.
1.0
I live in Danville and have always tried to patronize
November 19, 2022
By JB on DealerRater
I live in Danville and have always tried to patronize local East Bay businesses whenever possible. With Walnut Creek Ford, I'm now 0 for 5 and have given up. It started back in 2019 when I tried to buy a Ford Raptor from them and they gave me a humiliating quote, higher than any other dealer in the Bay Area by a significant margin. When I asked them about the price they said take it or leave it. I eventually bought the truck for MSRP from another dealer on the Peninsula. Fast forward to 2021 when I tried to lease a new Lincoln Navigator for my wife. Again, highest quote of any Bay Area dealer. I actually told them about my Raptor buying experience and explained that I'm a local and I buy 2 new cars every 3 years and I really wanted to establish a more strategic relationship. The sales team could have cared less so I went down the street and leased my 5th Escalade. So, I figured I'd give them another chance on my first scheduled Raptor service and made an appointment, mid-day on a Tuesday, for a simple oil change. Three hours later I finally got my truck back after they told me it would be about 45 minutes. I ended up missing a couple of important work meetings and was pretty frustrated. I filled out the customer satisfaction survey, expressing my disappointment, and a service manager did follow up with me and asked me to give their service department another chance and she asked if there was anything else they could do to earn my business. I said I would give service another chance and said I would like to buy a Raptor R when they are released. I ended up getting a call from a sales manager who explained to me how hard it was going to be to get a Raptor R, etc., etc. I think I got a call from the sales prevention team, not the actual sales team. I explained that this was the third car that I'd tried to buy from them in 2 years and they could have cared less. So, again I called around, and I'm now awaiting delivery of my Raptor R sometime next year. Sale #3 lost by Walnut Creek Ford to a competitor on another high margin vehicle. I'm sure it will be worth the wait for the Raptor R and I am grateful to the dealer who was willing to help me get this rare truck. Fast forward to today when I had an appointment to get an oil change while out running errands. I arrived at the dealership 20 minutes early for my appointment and was told it would be 3 hours to change my oil. The dealership takes appointments for oil changes in 15-minute increments. Why do this if you are going to make me wait for nearly 1/2 a day for something as simple as an oil change? I walked out, frustrated again, and got right in at my Big O Tire in Danville. Car dealers have short memories. They've been fat, dumb, and happy and not had to work for business the last several years and don't realize that we are likely heading into another 2007/2008 type recession. Consumers have long memories and won't patronize businesses like Walnut Creek Ford as the power shifts back to the buyer. I'm sure the dealership will post a comment about supply chain issues, labor costs / issues etc. but quite frankly consumers are sick of those excuses.
Rating breakdown (out of 5):
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
1 person out of 1 found this review helpful.
5.0
Fantastic people!
September 7, 2022
By I Fix That on DealerRater
Fantastic people! They are customer service focused and no-pressure sales. I had a very small but difficult issue with my Mach-e and they stayed on the issue until it was fixed. What I found to be fantastic about the dealership is that they just didn't unload a "parts cannon" on the car, but got a technician in from corporate to troubleshoot the module that failed so that in the future, they could quickly solve the problem for the next customer. I'm and engineer, and that shows integrity! Yes, I purchased a second car from them! Oh, and they were the only dealership that isn't marking up the Lightning and the Mach-E.
5.0
Fantastic people!
September 7, 2022
By I Fix That on DealerRater
Fantastic people! They are customer service focused and no-pressure sales. I had a very small but difficult issue with my Mach-e and they stayed on the issue until it was fixed. What I found to be fantastic about the dealership is that they just didn't unload a "parts cannon" on the car, but got a technician in from corporate to troubleshoot the module that failed so that in the future, they could quickly solve the problem for the next customer. I'm and engineer, and that shows integrity! Yes, I purchased a second car from them! Oh, and they were the only dealership that isn't marking up the Lightning and the Mach-E.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
1 person out of 1 found this review helpful.
2.0
They never contacted me, I had to stop by the dealer and...
October 30, 2021
By tonawanda on DealerRater
They never contacted me, I had to stop by the dealer and check to see if the vehicle had been sold, which it had.
2.0
They never contacted me, I had to stop by the dealer and...
October 30, 2021
By tonawanda on DealerRater
They never contacted me, I had to stop by the dealer and check to see if the vehicle had been sold, which it had.
Rating breakdown (out of 5):
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
0 people out of 0 found this review helpful.
5.0
The service department is second to none at Walnut Creek...
April 24, 2021
By cairishguy on DealerRater
The service department is second to none at Walnut Creek Ford. They will bend over backwards to meet your needs. If you're looking for the best Ford service department in the area, look no further.
5.0
The service department is second to none at Walnut Creek...
April 24, 2021
By cairishguy on DealerRater
The service department is second to none at Walnut Creek Ford. They will bend over backwards to meet your needs. If you're looking for the best Ford service department in the area, look no further.
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
1 person out of 1 found this review helpful.
5.0
This is a review of Roy, a service advisor at this Ford...
December 16, 2020
By Rightguys on DealerRater
This is a review of Roy, a service advisor at this Ford dealership. He went beyond the call of duty to take care of a minor problem with my daughter's car. Kudos!Thank you Roy!
5.0
This is a review of Roy, a service advisor at this Ford...
December 16, 2020
By Rightguys on DealerRater
This is a review of Roy, a service advisor at this Ford dealership. He went beyond the call of duty to take care of a minor problem with my daughter's car. Kudos!Thank you Roy!
Rating breakdown (out of 5):
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
0 people out of 0 found this review helpful.
1.0
By far the worst experience I've ever had.
November 20, 2020
By Gary Nielsen from Kingman AZ
This was the worst. A slap in the face more than once. My vehicle trade was worth 15 -20 thou. You offered 15-25 hundred. That did it. Enough insults. I left. Not Happy.
1.0
By far the worst experience I've ever had.
November 20, 2020
By Gary Nielsen from Kingman AZ
This was the worst. A slap in the face more than once. My vehicle trade was worth 15 -20 thou. You offered 15-25 hundred. That did it. Enough insults. I left. Not Happy.
Rating breakdown (out of 5):
- Customer service 2.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
0 people out of 0 found this review helpful.Did you?
1.0
bait and switch dealer
August 10, 2020
By matthews on DealerRater
please go to a reputable ford dealer instead of walnut creek ford . they do a bait and switch and are untrustworthy . I recommend any other ford dealer.
1.0
bait and switch dealer
August 10, 2020
By matthews on DealerRater
please go to a reputable ford dealer instead of walnut creek ford . they do a bait and switch and are untrustworthy . I recommend any other ford dealer.
Rating breakdown (out of 5):
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
3 people out of 3 found this review helpful.
1.0
Killer bake job
June 15, 2020
By hansens805 on DealerRater
My friends uncle drives a 1997 E-350 Van and went to Walnut Creek Ford because the brakes did not seem right. First visit the replaced front pads, rotors, rear shoes, rear drums and left axel seal. He took it back 3 months later saying they still did not feel right. They replaced front pads, front rotors and calipers all at his cost again and told him they are fine. This man is in his mid eighties. Brought it to me to check his a/c via his nephew and without much inspecting found his brake booster vacuum hole laying in the belts 50 percent rubbed through. Fix his a/c and he asked me if I could look at his brakes since the dealer said they were good but he felt different. Brought it back in less than a week and front brake dust covers siliconed on, why? Brake fluid to front brakes dark brown, why he had calipers replaced? Bleed front brakes and checked the rear. took drums off and hardware fell out of both sides. At this point went to talk to Tim Lautz at Walnut Creek Ford. He had no answer for charging him 2 times in 3 months for front brakes and no answer for why no one checked the rear brakes they just replaced to find they were falling apart. Tim offered to get the rear brake hardware and would make it right with Bruce. Next day get a call Ti wants to know what size is the rear brake shoes? They put them on there. They don't know what parts they put in? I get the size and think they are ordering factory parts, NOT. They got the parts from O'Rileys, yes a Ford Dealer and still got the wrong ones. When I brought them back I asked Tim what he was going to do for Bruce already knowing what Bruce told me. Tim was going to comp him and alignment. That's too funny they had on one of those 2 repairs charged Bruce for 2 outer tie rods and a alignment that is wiping out his front tires. I said to Bruce so what are you doing about charging him twice and fixing his rear brakes and Tim lost his temper ad I did then and told me to leave. This is how we treat out elderly at Walnut Creek Ford. I wad in the dealer service departments for 35 years and never treated a guest like that. Dishonest at best.
1.0
Killer bake job
June 15, 2020
By hansens805 on DealerRater
My friends uncle drives a 1997 E-350 Van and went to Walnut Creek Ford because the brakes did not seem right. First visit the replaced front pads, rotors, rear shoes, rear drums and left axel seal. He took it back 3 months later saying they still did not feel right. They replaced front pads, front rotors and calipers all at his cost again and told him they are fine. This man is in his mid eighties. Brought it to me to check his a/c via his nephew and without much inspecting found his brake booster vacuum hole laying in the belts 50 percent rubbed through. Fix his a/c and he asked me if I could look at his brakes since the dealer said they were good but he felt different. Brought it back in less than a week and front brake dust covers siliconed on, why? Brake fluid to front brakes dark brown, why he had calipers replaced? Bleed front brakes and checked the rear. took drums off and hardware fell out of both sides. At this point went to talk to Tim Lautz at Walnut Creek Ford. He had no answer for charging him 2 times in 3 months for front brakes and no answer for why no one checked the rear brakes they just replaced to find they were falling apart. Tim offered to get the rear brake hardware and would make it right with Bruce. Next day get a call Ti wants to know what size is the rear brake shoes? They put them on there. They don't know what parts they put in? I get the size and think they are ordering factory parts, NOT. They got the parts from O'Rileys, yes a Ford Dealer and still got the wrong ones. When I brought them back I asked Tim what he was going to do for Bruce already knowing what Bruce told me. Tim was going to comp him and alignment. That's too funny they had on one of those 2 repairs charged Bruce for 2 outer tie rods and a alignment that is wiping out his front tires. I said to Bruce so what are you doing about charging him twice and fixing his rear brakes and Tim lost his temper ad I did then and told me to leave. This is how we treat out elderly at Walnut Creek Ford. I wad in the dealer service departments for 35 years and never treated a guest like that. Dishonest at best.
Rating breakdown (out of 5):
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
3 people out of 3 found this review helpful.
1.0
Disappointed
June 5, 2020
By Mina ghaly from Brentwood
I called on Wednesday to book an appointment on Thursday, and i took the day off.. i spoke with Arman to get things ready this way me and my wife don't have to spend long time , I texted him the 2 cars I'm interested in and spoke over the phone about them, he was supposed to send me the pay structure for both car, here is what happened , my appointment was scheduled at 11 am, i called him at 10 40 am in the morning to ask about the numbers, this way when I come to the dealership it isn't a long wait, he said he was busy with another customer ( though this is my scheduled time for appointment) so I told him no problem , just email me the numbers and I'll decide on one and come to the dealership, he said you are not going to like what I send anyways...seriously!anyway I waited till 6 pm I got no emails NOTHING! it was a complete waste of my time, I knew Cary for years he is a great guy, but the way and attitude of the sales person was way beyond unacceptable , I'm definitely taking my business elsewhere, good job Ford, you just keep losing Loyal customers.
1.0
Disappointed
June 5, 2020
By Mina ghaly from Brentwood
I called on Wednesday to book an appointment on Thursday, and i took the day off.. i spoke with Arman to get things ready this way me and my wife don't have to spend long time , I texted him the 2 cars I'm interested in and spoke over the phone about them, he was supposed to send me the pay structure for both car, here is what happened , my appointment was scheduled at 11 am, i called him at 10 40 am in the morning to ask about the numbers, this way when I come to the dealership it isn't a long wait, he said he was busy with another customer ( though this is my scheduled time for appointment) so I told him no problem , just email me the numbers and I'll decide on one and come to the dealership, he said you are not going to like what I send anyways...seriously!anyway I waited till 6 pm I got no emails NOTHING! it was a complete waste of my time, I knew Cary for years he is a great guy, but the way and attitude of the sales person was way beyond unacceptable , I'm definitely taking my business elsewhere, good job Ford, you just keep losing Loyal customers.
Rating breakdown (out of 5):
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
0 people out of 0 found this review helpful.Did you?
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