Select your vehicle type to watch the video
Large & Heavy Duty Vehicles
Pick-ups, vans and cars
Large & Heavy Duty Vehicles
Pick-ups, vans and cars
Step-by-step guide
01
Get fleet admin credentials
If you’re managing the entire Vehicle Gateway installation process, you’ll need to be set up as a fleet admin in your company’s Motive Fleet Dashboard. A fleet admin can help you attain these credentials.
Note: If you are simply installing a Vehicle Gateway on behalf of a company, please skip to Step 6. A designated fleet admin at the company will need to handle Steps 2 through 5.
02
Add a vehicle
Once you’ve logged into the Fleet Dashboard, go to the Admin section to add a new vehicle.
03
Create a vehicle profile
Add the serial number printed on the back of the Vehicle Gateway to the vehicle’s profile.
04
Create a driver profile
In the Admin section of the Fleet Dashboard, create a new driver profile.
05
Share the driver login credentials with the individual who will be installing the Vehicle Gateway hardware.
06
Connect the Vehicle Gateway
Plug the provided cable into your vehicle’s diagnostic port.
07
Start your engine
Once the left-side LED turns green, your Vehicle Gateway is powered and connected!
08
Download the Motive Driver App
Log in with your driver account credentials from Step 5.
09
Pair your mobile device
Follow the app’s instructions to pair your mobile device with the Vehicle Gateway.
Helpful documents
There are no documents available at the moment, please check back later or refer to our support center for additional help.
There are no documents available for the selected language, please check back later or refer to our support center for additional help.
Understanding the LEDs
The Vehicle Gateway emits lights to communicate its status.
No GPS signal or mobile connection
Check cable connections
Updating firmware
Everything is working properly
Driver App is not connected
Cable-specific installations
Look for the white label on your cable and download the corresponding instructions.
Next Steps
Your Vehicle Gateway is installed… what’s next?
Whether your need help setting up the Motive Driver App or navigating the Fleet Dashboard, we’ve got your question covered.
Troubleshooting
How to install and assign the Vehicle Gateway
To install the Vehicle Gateway, first make sure that your vehicle is turned off and the parking brake is engaged for safety. You should have received the correct cable for your vehicle…
Understanding the LED indicators on the Vehicle Gateway
The Vehicle Gateway has two LEDs that help customers understand if there is an issue with their device. Below you will find a list of LED statuses, along with their meaning and…
How to edit and assign the Vehicle Gateway
Fleet Admins have the option to edit a vehicle’s information and assign a Vehicle Gateway to any vehicle. The following steps outline how to complete these actions using the Motive…
Learn more about Motive
Look for the white label on your cable and download the corresponding instructions.
Discover the powerful new AI Dashcam
Pair our industry-leading AI Dashcam with your Vehicle Gateway to help lower costs and prevent accidents by up to 30%.
Need additional help? Feel free to reach out to us.
Call us at 1-855-434-3564 or email us at support@gomotive.com
