Staples Print | PrintMe (2024)

FAQs

What if Staples printing is not satisfied? ›

We are committed to quality and getting your job right every time. If you are not satisfied with the quality of your order, we will reproduce it at no additional charge. To request a redo, please call 888-333-3199 and press Option 2 to speak to a representative or return the materials to your local store.

Documents are stored securely on Staples PrintMe servers for a period of 24 hours from the time you submit them. You may use the release code as many times as you like to print your documents from any Staples PrintMe-enabled printer during that time. After 24 hours, your documents are securely deleted from our servers.

Files are only printed when you enter your unique release code at a PrintMe-enabled printer. After 24 hours, your files are securely deleted from our servers and your release code is no longer valid. Are you experiencing an issue with PrintMe?

We're here to help. If you aren't satisfied with your Staples purchase, you may return or exchange it with a receipt or packing slip. Your purchase must be in original condition and packaging (including any manuals or parts).

If you realize that there is a mistake with your order prior to delivery, please call 888-333-3199 and press Option 2 as soon as possible and we will do everything we can to help. Staples guarantees that your Print & Marketing Services order will be done right or it's free.

Staples PrintMe supports many file types: PDF, text documents.

Digital copies scanned in store.

Our large-format scanners can create PDFs of your color or black & white prints.

How do I contact PrintMe? ›

▸How can I contact customer service? Our customer service can be reached at info@printme.online.

For same-day/in-store 11x14", 16x20" and 20x30" on semi-gloss photo paper: Select Staples' " photo enlargements" option. Choose your print size.

Connect anytime through our

staples@printme.com (see an associate for details).

You can scan and save documents directly to your USB drive or send them to your email. Staples' scanners can capture document or photo sizes up to 11" x 17" in color or black-and-white. After scanning, Staples offers a shredding service to securely dispose of all your confidential files.

Simply open your file, select File > Print, and choose PrintMe from your installed printer drivers to send your document to the PrintMe service. You will receive a release code on-screen and optionally by email to print your documents at the nearest PrintMe-enabled printer.

Sometimes the printer heads can get clogged or backed up from dust, dirt, or dried ink. If your ink looks too heavy or too light, this is known as 'banding' and usually happens due to faulty printer drivers or hardware. For both clogged or banding nozzles, check the print head and replace it if it's worn out or old.

Start by choosing "File" and then "Print," and clicking the "Position and Size" settings. Usually, the default option is "Scale to Fit Media," which prints to the page margins. Deselect it, then manually enter scale, height and width values that equal the full size of your paper. Click "Print" to print your image.