An easier
way to shop
You can now use your OTC benefit card online to get what you need to stay well.
How does it work?
Shop like normal
You can add OTC eligible items and other items to the same shopping cart.
Add your OTC card
At checkout, add your OTC benefits card to pay, and we’ll automatically sort qualifying products.
Ineligible items?
If you have ineligible items in your cart, we’ll ask you to add another payment method.
Earn rewards
Your purchase can qualify for any coupons or offers, and you’ll still earn Walgreens Cash rewards if you are signed in to your account.
Have a question about your specific eligibility?
Just call the number on the back of your card.
Frequently Asked Questions
- What is an OTC benefit card?
An OTC benefit card is funded by select health plans and primarily awarded to plan members participating in an associated Medicare Advantage (Part D) program.
A physical OTC benefit card is provided annually to eligible members, along with a predetermined amount put onto the card that is only to be used for eligible OTC items.
Depending on the health plan, funds are loaded or reloaded to the card on a monthly, quarterly, or annual basis. OTC funds not used during the allotment period are lost and do not roll over to the next period, unless the health plan specifically allows for a roll-over period.
This program enables Walgreens customers to purchase OTC card eligible items using their OTC benefit card. OTC card eligible items often include health and wellness products, such as cough and cold remedies, vitamins, medical equipment and more.
If an item is eligible, the cost of the item is subtracked from an OTC card’s available balance at checkout.
- How do I use my OTC benefit card at Walgreens?
Your OTC benefit card can be used online and in-store. You may use it online during checkout and save it as a payment method to your Walgreens.com account.
- How do I check my OTC balance to make sure I can complete my purchase?
You may check check the balance on your OTC benefit card by calling the number on the back of your card or signing in to your OTC plan provider’s online member portal.
- How do I know if I can use my OTC benefit card on a specific item?
To confirm item eligibility, call your OTC plan provider at the number listed on the back of your card.
- Can I use my OTC benefit card with other discounts or coupons?
Yes. OTC benefit cards can be used when redeeming other valid discounts, coupons, or promotions, including myWalgreens Cash rewards for myWalgreens members.
- Can I use my OTC benefit card to cover shipping, or delivery fees?
Shipping and delivery fees may be covered, depending on your OTC benefit plan.
To confirm item eligibility, you can visit your OTC plan provider's online member portal or call your OTC plan provider at the number listed on the back of your card.
- Can I return an item purchased with my OTC benefit card?
Any items purchased through an OTC benefit plan are subject to Walgreens return policy: https://www.walgreens.com/topic/help/shophelp/returns_help_main.jsp
If an item is eligible for a return, we will attempt to return the OTC funds used for the initial purchase to your OTC card balance. If the funds cannot be returned to your OTC benefit card (due to your plan's balance limit, timing, or other restrictions), we will issue your refund in the form of a Walgreens gift card.
