How to Cancel Urban Air Membership: Fees & More (2024)

Co-authored bySamantha Gorelick, CFP®and Mason Martinez, BA

Last Updated: May 15, 2024Fact Checked

Canceling Your Urban Air Membership

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1. Yes—but only after 12 months. When you sign up for an Urban Air membership, you agree to enter a 12-month contract term with the company. However, once the contract expires a year after you sign up, your membership automatically switches to a month-to-month contract. This allows you to cancel any time after your 12th month is paid.^[1]

   • If possible, cancel your membership at least 10 days before your next payment is due to avoid paying for an additional month.^[2]
   • If you add another person or upgrade your membership within that 12-month term, your contract automatically extends for another 12 months.

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1. 1

   Cancel your membership online after 12 months. Visit www.urbanair.com/membership/ and scroll to the bottom of the page to complete their online form. Type your first and last name, email, phone number, zip code, and the closest Urban Air Location into the corresponding boxes. Select "Change/Upgrade Existing Membership" from the drop box under "Please Contact Me About." Include a message detailing why you're canceling your membership and await a response.^[3]

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   • Memberships cannot be canceled by phone, mail, email, or fax. They can only be canceled online.^[4]
   • Cancellation requests are effective 10 days after receiving them, and all payments due before the cancellation effective date will be charged. For example, you'll be charged for both months if you cancel your membership between two billing cycles.
2. 2

   To cancel before 12 months, show proof of a move, death, or disability. Whether it be a cross-country move, a severe injury, or the loss of a loved one, you can't always predict what's going to happen in life. Upon these scenarios, your membership may be canceled during the 12-month contract with written proof to privacy@urbanairparks.com. You may provide a utility bill, a signed lease, an obituary, or a medical letter from a doctor.^[5]

   • Alternatively, you can send written proof by mail. Send it to Urban Air, Attn: Membership Support, 2350 Airport Freeway, Suite 505, Bedford, Texas 76022.
   • Memberships for a residential move can only be canceled if there is no Urban Air within 25 miles of your new location.

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1. Failure to pay can suspend or terminate your account. Urban Air will continue to charge the card on file until payment is made. Your account will be suspended during this time, so you'll be refused admission to any Urban Air Adventure Park and other membership benefits. Additionally, failure to pay after 30 days will terminate your account.

   • Just because your account is terminated doesn't mean you don't have to pay for your past dues. You'll be required to pay your membership in full, and there will be no refunds for any amounts paid.

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1. Payments are due each month on the day you initially signed up. If you signed up for a membership on the 15th of June, your payment is due in full on the 15th of each month. If you signed up on the 31st, your membership will be due on the last day of each month (the 30th or 31st) since not all months have 31 days.^[6]

   • Your membership may be susceptible to taxes depending on your state.
   • There are no monthly processing fees. However, when you first sign up for a new membership, upgrade, or add-on product, you'll be charged a $9.99 processing fee.^[7]

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1. 1

   Deluxe The Deluxe membership is the low-cost option for families looking to send their kids to Urban Air. For $16.99 a month, you get access to basic trampolines, battle beam, climbing hill, ProZone, tubes-indoor playground, wipeout, and warrior course. Additionally, there are no blackout dates, so you can enjoy member appreciation days, select weekly events, and enjoy 50% off admission for a free Monday through Thursday.^[8]

   • Upon your first visit to the park, you will also receive a free pair of socks.
   • Parents can add a parent pass with the purchase of a membership for $3.99
2. 2

   Ultimate The Ultimate membership is the mid-tier option for families. At $18.99 a month, you get the same benefits as the Deluxe membership, plus access to the rope courses. Additionally, you'll receive a free snack for each visit, 50% off admission to other Urban Air Parks, 10% off food and beverages, discounts at the member cafe, and you can 5 free guests to a paid birthday party for 10.^[9]

   • Upon your first visit to the park, you will also receive a free pair of socks.
   • Parents can add a parent pass with the purchase of a membership for $3.99
3. 3

   Platinum The Platinum membership is the top-tier membership option at Urban Air. It gives you all the combined benefits of the Deluxe and Ultimate memberships, plus access to the Sky Rider, climbing walls, unlimited virtual reality, and unlimited spin zone. Finally, you'll also enjoy a pizza slice for each visit.^[10]

   • Upon your first visit to the park, you will also receive a free pair of socks.
   • Parents can add a parent pass with the purchase of a membership for $3.99
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1. No—it's only eligible for your home location. Unfortunately, the Urban Air you select during the membership sign-up process is the only park where you can use your benefits. However, if you relocate, you can update your park location by contacting Urban Air using this link. Otherwise, with the Ultimate and Platinum memberships, you can enjoy 50% off admission to other parks.^[11]

   • Additionally, memberships do not include admission to birthday parties, teen nights, field trips, family nights, parents' night out, fitness classes, learn and fly, work and fly, Camp Urbie, or any other special event.^[12]

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