Frequently Asked Questions (FAQs) (2024)

How do I thin out/soften the product?

For Solo Paste, heat in the microwave in 5-10 second intervals until you reach the desired consistency. For Solo Fillings, use the same process, or heat in a sauce pan with a small amount of water until you reach the desired consistency.

Can I freeze my finished cake, cookies, pastries, etc.?

Yes, allow the finished product to cool completely and then freeze in an air-tight container.

What is the difference between Almond Filling and Almond Paste? Can they be used interchangeably?

The almond paste and almond filling are very different products and should not be used interchangeably in a recipe. The Almond Filling is a jam-like filling for cakes, pastries, and cookies. The Almond Paste is usually mixed or cut into a recipe for an almond flavor, or as a layer in tarts and pies. Please see our website, www.solofoods.com for more recipes using these products.

Can I substitute “x” in this recipe?

Most recipes allow for the replacement of one or two ingredients. If you are making a recipe for the first time, we recommend that you avoid replacing more than one ingredient. The following substitutions are common:

1 cup Apple Sauce for 1 cup Sugar

1 Banana for 1 cup Oil/Butter

¼ cup applesauce & ½ tsp Baking Powder OR ¼ cup of banana for 1 egg

1 Cup of Whole Wheat Flour for 7/8 cup Flour

How do I adjust a cake recipe for cupcakes?

Most cake recipes can be easily transitioned to a cupcake recipe. The recipe itself does not need to be altered, simply fill cupcake tray with the batter and reduce the baking time by one third to one half. A single layer cake recipe will make 12 – 15 cupcakes.

How do I turn Almond Paste into Marzipan?

1 lb of Almond Paste – about two packages, 3 cups of powdered sugar, 2 egg whites – beaten. Mix the almond paste and powdered sugar in a mixer, slowly add the egg whites (may not use all of them), once fully incorporated, knead until you reach a smooth consistency.

What is the ratio of almonds to other ingredients in Almond Paste?

The percent of almonds in our Almond Paste ranges from 50% - 55%

What should I do if I receive defective product?

While we continuously strive to implement all safety precautions, it is possible for products to occasionally become damaged in transit. If you are not satisfied with your product or you have received damaged products please contact us right away. Please be sure to include the item’s coding on the top of the can or jar when writing or have it with you when you call.

Are your products gluten-free?

We manufacture many gluten-free products including all flavors of Solo Cake and Pastry Fillings, Baker Dessert Fillings, Solo Almond Paste and Solo Marzipan.

Can you provide allergen information for your products?

Yes, each individual product page provides allergens as well as sensitivities (gluten, MSG, Sulfites).

Is the Solo Raspberry Cake & Pastry Filling Seedless?

Our Raspberry Cake & Pastry Filling contains seeds.

Is my product still good?

If your product does not have a “best-by” date printed on it, chances are that it is no longer good. All product produced after 2014 now has a best-by date stamped on it.

If it was produced before 2014 it is labeled using a 14-digit number code like this one: 0815-00102-08175

The last series of 5 digits represents the year and day of the year the product was produced. The first 2 digits (08) represent the year and the last three (175) represent the day of the year on the Julian Dating system. The code above tells us that this product was produced on June 23rd, 2008.

All retail products, except for Almond Paste, have an expected shelf life of 24 months when kept in acceptable storage conditions. The expected shelf-life for Almond Paste is 18 months in acceptable storage conditions.

How should I store Solo products?

All unopened and sealed retail products can be stored safely in your kitchen without refrigeration or freezing. Once opened, we recommend that you store in an air-tight container. In a refrigerator, product should remain fresh for about 10 days. If frozen, the product should remain fresh for about 3 months. Do not freeze jars.

Frequently Asked Questions (FAQs) (2024)

FAQs

What is frequently asked in an FAQ? ›

A frequently asked questions page—or an FAQ page for short—is a key part of a knowledge base because it addresses your customers' most common questions and is useful at all stages of the customer journey. FAQs start with a question and then provide a concise answer.

What are the disadvantages of Frequently Asked Questions? ›

Cons of an FAQ

FAQ pages can also be hard to navigate, especially if they are long. It can be difficult for a user to sift through many questions to find the information they seek. It can also be challenging to write questions phrased the way a user would ask them.

How do you answer FAQ questions? ›

How To Handle FAQs Effectively
  1. Keep the structure logical, clear, and simple.
  2. Make sure the answers are straightforward and concise.
  3. For detailed explanations, provide a link to a guide or article.
  4. Regularly update questions and answers with new information.
  5. Organize questions into categories.
  6. Provide a search bar.

What questions should be on a FAQ page? ›

FAQ pages may also include questions and answers about:
  • Common industry questions.
  • Operating hours.
  • Return policies.
  • Payment options.
  • Shipping information.
  • Contact options.
  • Jobs.
Apr 30, 2024

What does most Frequently Asked Questions mean? ›

Meaning of FAQ in English

abbreviation for frequently asked question: a question in a list of questions and answers intended to help people understand a particular subject: If you have any problems, consult the FAQs on our website.

Are FAQs still relevant? ›

If you write clear web content that is easy to navigate and answers your readers questions, you will not need to create a FAQ. FAQs often cause your readers more frustration. Frequently Asked Questions (FAQs) can be overwhelming and leave your customers searching through a sea of content.

Do people like FAQ? ›

They're not always bad. In fact, sometimes they could genuinely be the best format for our content, especially where they benefit users and are based on real data. Popular questions can help users quickly learn about topics they're unfamiliar with. People are used to reading FAQs and may even seek them out.

Why are frequently asked questions important? ›

Frequently asked questions, or FAQs as they are known, are a great way to improve your customer's experience of your website. It allows you to answer the questions that are most commonly asked surrounding your product or service. At the same time, there are also many other benefits to having FAQs on your website.

Should FAQ be its own page? ›

If it's a few, then each page could have their own FAQ, but a complex should probably have them all in one place. Are the FAQs specific to just one page/concept? If so, then putting them on the appropriate page could work. But if they cover multiple topics, then putting them in one place would make more sense.

How long should FAQ answers be? ›

Answers should be CCF (clear, concise, and factual)

(I have just made up this abbreviation, but it does a good job getting my point across.) A good rule of thumb is to write short answers to each question — two to three paragraphs would make a good answer. If you go longer, the page will be too long and cluttered.

How many questions should a FAQ have? ›

Fewer than five questions might indicate you haven't done your research… or that you didn't need an FAQ to begin with. Fielding dozens of questions isn't good either, but if they're all necessary, consider splitting your FAQ into multiple pages.

What are basic FAQ questions? ›

It is a collection of common questions and answers not specific to a product, feature, or service. They usually cover payment policies, how to contact customer support, and refund policies.

How to make a good FAQ? ›

Keep your paragraphs shorter. Avoid stuffing answers to the same question, instead, break the question into as many smaller chunks and address the answers directly. Keep your content skimmable. Organizing and creating categories for the same group will help your users find answers quickly.

What is the key to a well written FAQ? ›

Keep your answers clear and concise

Brevity is the key to creating a good FAQ page. Provide concise answers so that your customers can quickly find the solution they are looking for. Airtable, a project management and spreadsheet database tool, gets right to the point on their FAQ page.

How should you frame a FAQ? ›

Tips for writing a good FAQ page
  1. Make the FAQs easy to find.
  2. Write questions from the point of view of your customer.
  3. Write the FAQ sheet in an actual question-and-answer format.
  4. Keep answers short.
  5. Fully answer the question, don't just link to a different page.
  6. Start your answers to yes/no questions with a “yes” or a “no”
Oct 20, 2021

What is frequently asked interview question? ›

Tell me about yourself.

This question seems simple, so many people fail to prepare for it, but it's crucial. Here's the deal: Don't give your complete employment (or personal) history. Instead, give a pitch—one that's concise and compelling and that shows exactly why you're the right fit for the job.

What are the most frequently asked questions? ›

100 Most Asked Questions on Google
#QuestionMonthly Searches
1What is my ip829,000
2What to watch749,000
3How many weeks in a year510,000
4How many days until christmas430,000
96 more rows
May 5, 2024

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