Top Answers
Check Your Speed
The Vitamix machine performs best on high speed to pulverise food and process thick mixtures.
Check Your Quantity
Processing cooked potatoes, cooked rice or cooked beans creates a heavier than normal load on the machine. You may want to consider reducing the food quantity placed in the container by half (depending on how much food you started with) and possibly adding a bit of liquid.
Follow Order of Ingredients
When following Vitamix recipes, be sure to place ingredients into the container in the order listed. If using your own recipe, follow this order for full-size containers: liquid ingredients first (water, juice, yoghurt), followed by softer ingredients (tofu), then juicier fruits and vegetables (grapes, cucumbers), firmer fruits and vegetables (apples, carrots), frozen ingredients (frozen berries), and finally ice. Dry ingredients like protein powders should follow the ice.
Use the Tamper
If ingredients are not freely circulating, the tamper can be used to improve the flow of food. While the machine is running and with the lid firmly in place, insert the tamper through the lid plug opening and hold it in one of the corners of the container. As the food travels around the side of the container, the tamper directs it right into the blades. If there is an air pocket around the blade, the tamper will release the air pocket and create a continuous flow of food through the blades.
The Vitamix motor is designed with Automatic Overload Protection to protect itself from overheating. If the motor overheats:
Turn the power off for up to 45 minutes, allowing the machine to cool down or reset. Reset time will be extended if high room temperatures exist. To reduce the reset time, remove the container, unplug the machine, and use a hair dryer on the cool setting to blow air into the centre section of the bottom of the motor base.
If you are still unable to start your machine, please contactcustomer service.
The Vitamix motor is designed with Automatic Overload Protection to protect itself from overheating. If the motor overheats:
Turn the power off for up to 45 minutes, allowing the machine to cool down or reset. Reset time will be extended if high room temperarutes exist. To reduce the reset time, remove the container, unplug the machine, and use a hair dryer on the cool setting to blow air into the centre section of the bottom of the motor base.
If you are still unable to start your machine, please contactcustomer service.
Although all motors are tested at the Vitamix factory, heavy use will cause further curing of the motor windings in new machines. This curing gives off a burning smell and is typical for wound motors. This smell will quickly dissipate after a few heavy uses.
In addition, the Vitamix motor is designed with Automatic Overload Protection to protect itself from overheating. If the motor should overheat, it may emit a burning smell.
If this occurs, turn the power off for up to 45 minutes, allowing the machine to cool down or reset. Reset time will be extended if high room temperature exist. To reduce the reset time, remove the container, unplug the machine, and use a hair dryer on the cool setting to blow air into the centre section of the bottom of the motor base.
Product Selection & Where to Find Vitamix
Vitamix demonstrators are on location throughout the country. Find a Vitamixretail locationnear you with an upcoming demonstration.
Since all Vitamix blenders are able to perform the same variety of culinary techniques, including silky smoothies, textured sauces, hot soups, and frozen desserts, you can select a product based on the size you need and the controls you prefer.Learn More.
Our Research and Development Team is continuously researching product development. Currently, we have not found a suitable glass or stainless container design to meet the strict safety and performance requirements Vitamix places on its products.
Using Your Vitamix Blender
The warranty for any Vitamix machine is only valid in the country where it was purchased. If the machine undergoes any damage while it is being used in another country, it must be returned to the country where it was purchased for repairs, at the owner's expense. Learn more about ourwarranty coverage by viewing our products.
Vitamix full-size machines self-clean in 60 seconds or less - no disassembly required. Containers for the Ascent™ Series and Personal Blenders are also dishwasher-safe.
Depending on the year your machine was made, the name of your Vitamix model can either be found on the front of the motor base, or on a label on the bottom of the motor base. You can also determine which model you have by contactingcustomer service.
Have your serial number available at the time of the call. The serial number is located on the back or bottom of your machine's motor base, below the bar code.
Recipes
Vitamix machines create a full range of textures, from chunky salsas to silky smoothies, letting you adjust each blend to your own taste buds. Learn more aboutwhat you can makein a Vitamix machine.
Service, Returns & Troubleshooting
If your machine was purchased from this website, a Vitamix show, another online store, or retail location, you canregister your machine online.
For the specific details of your warranty, please refer to the warranty certificate that came with your machine, or contactcustomer service. Please have your serial number available at the time of the call. The serial number is located on the back or bottom of your machine's motor base, below the bar code.
Please refer to ourDelivery & Returnspage for instructions on how to return your Vitamix product. If your purchase was made through one of our retail partners, please refer to that store's return policy.
Depending on the model you own, you may be able todownload a copyof your owner's manual. Some owner's manuals are available for download. If your manual is not available online, please contact customer service to request a copy.
Although all motors are tested at the Vitamix factory, heavy use will cause further curing of the motor windings in new machines. This curing gives off a burning smell and is typical for wound motors. This smell will quickly dissipate after a few heavy uses.
In addition, the Vitamix motor is designed with Automatic Overload Protection to protect itself from overheating. If the motor should overheat, it may emit a burning smell.
If this occurs, turn the power off for up to 45 minutes, allowing the machine to cool down or reset. Reset time will be extended if high room temperature exist. To reduce the reset time, remove the container, unplug the machine, and use a hair dryer on the cool setting to blow air into the centre section of the bottom of the motor base.
The grinding sound may indicate that the blade bearing assembly is starting to break down. Please contactcustomer serviceto troubleshoot this problem.
The high-pitched sound may indicate that the blade bearing assembly is starting to break down. Please contactcustomer serviceto troubleshoot this problem.
The Vitamix motor is designed with Automatic Overload Protection to protect itself from overheating. If the motor overheats:
Turn the power off for up to 45 minutes, allowing the machine to cool down or reset. Reset time will be extended if high room temperatures exist. To reduce the reset time, remove the container, unplug the machine, and use a hair dryer on the cool setting to blow air into the centre section of the bottom of the motor base.
If you are still unable to start your machine, please contactcustomer service.
The Vitamix motor is designed with Automatic Overload Protection to protect itself from overheating. If the motor overheats:
Turn the power off for up to 45 minutes, allowing the machine to cool down or reset. Reset time will be extended if high room temperatures exist. To reduce the reset time, remove the container, unplug the machine, and use a hair dryer on the cool setting to blow air into the centre section of the bottom of the motor base.
If you are still unable to start your machine, please contactcustomer service.
Check Your Speed
The Vitamix machine performs best on high speed to pulverise food and process thick mixtures.
Check Your Quantity
Processing cooked potatoes, cooked rice or cooked beans creates a heavier than normal load on the machine. You may want to consider reducing the food quantity placed in the container by half (depending on how much food you started with) and possibly adding a bit of liquid.
Follow Order of Ingredients
When following Vitamix recipes, be sure to place ingredients into the container in the order listed. If using your own recipe, follow this order for full-size containers: liquid ingredients first (water, juice, yoghurt), followed by softer ingredients (tofu), then juicier fruits and vegetables (grapes, cucumbers), firmer fruits and vegetables (apples, carrots), frozen ingredients (frozen berries), and finally ice. Dry ingredients like protein powders should follow the ice.
Use the Tamper
If ingredients are not freely circulating, the tamper can be used to improve the flow of food. While the machine is running and with the lid firmly in place, insert the tamper through the lid plug opening and hold it in one of the corners of the container. As the food travels around the side of the container, the tamper directs it right into the blades. If there is an air pocket around the blade, the tamper will release the air pocket and create a continuous flow of food through the blades.
If you notice your motor is no longer turning the blades, you should unplug the machine, remove the container from the motor base, and look at the drive socket (the plastic circle surrounding the metal coupling where the container meets the base). The drive socket should be well-attached, but able to spin freely. If the drive socket is cracked, solidly attached and unable to move, or easily removed, contactcustomer service.
The container will slightly move on the motor base when the machine is turned on. But if your motor base is wobbling on the countertop, there is an issue with your drive socket or the rubber feet on the bottom of the machine. Please contactcustomer service.
Grease on or around the machine may indicate an overfilled bearing, or that the blade bearing assembly seal is starting to break down. If the problem persists, please contactcustomer service.
The blades in Vitamix containers never need to be sharpened. They are hammermill blades designed to pulverise, not slice. If you feel your blend quality has changed, there could be a different problem with your machine. Please contactcustomer service.
