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DescriptionCarson City, NV | Full Time US:NV:Carson City CENTRAL SCHEDULING
About Carson Tahoe HealthCTH is a not-for-profit healthcare system with 240 licensed acute care beds, fully accredited by the Center for Improvement in Healthcare Quality (CIHQ). CTH was voted 5 th most beautiful hospital in the nation nestled among the foothills of the Sierra Nevada in North Carson City and only a short drive away from world-famous Lake Tahoe & Reno. We serve a population of over 250,000 and feature two hospitals, two urgent cares, an emergent care center, outpatient services and a provider network with 19 regional locations.
SummaryThe Schedgistrar 1 is responsible for scheduling procedures/visits for either Carson Tahoe Regional Healthcare or Carson Tahoe Medical Group, but not both. Duties include obtaining and updating required demographic and insurance information from patients. Communicates all necessary information regarding coverage, benefits, co-pays/deductible and preporatory instructions so that patients arrive prepared for their visits. Responsible for the accuracy of appointments scheduling and patient registration information.
Responsibilities
Handle incoming and outbound calls to schedule patients in appropriate time blocks.
Verifies orders and/or referrals are present when required to schedule an appointment.
Works with provider offices and other departments within Carson Tahoe Health to validate orders or referrals for appointment scheduling accuracy.
Interview and pre-register patients in a prompt, accurate, professional, and confidential manner. Verify all information is accurate and complete.
Collect proper insurance information and secure benefit coverage to promote prompt payment from insurances.
Provide visit estimates to communicate and collect any out of pocket amounts owed for scheduled appointments.
Provide patients with information regarding completion of check-in process via MyChart and any preporatory instructions that ensure patients arrive prepared for their visit, including required forms.
Check medical necessity for patients with Medicare scheduling ancillary procedures.
Maintains performance standards developed and outlined by leadership to include, but not limited to, call volume, call quality, and scheduling/registration error rates.
Works closely with Pre-Access team and operations to communicate schedule changes, cancellations, and STAT requests.
Performs other related duties as assigned.
QualificationsRequired
High school diploma or equivalent
Three (3) years of experience in either a healthcare setting, patient access, call center, scheduling, customer service, or clinical role.
Extensive experience working with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and ability to analyze data
Experience in Epic reporting and patient access workflow
Familiarity with call center workflows and technology
Strong interpersonal communication skills, both written and verbal
Ability to visually present information and data in a clear manner
Proven organizational, analytical, and problem-solving skills
Excellent time management abilities
Ability to be flexible and work independently as necessary
Demonstrated interpersonal communication skills with all levels of internal and external customers.
Preferred
Medical terminology
Scheduling and/or Patient Access experience
Top 5 Reasons to Live in Carson City, Nevada
Live, work and play in one of the most beautiful regions in the world
Enjoy an array of outdoor activities world class skiing, golf, camping, mountain biking, hiking, water skiing, kayaking, hunting and fishing
Just next door is Beautiful Lake Tahoe
We are minutes from Reno known as the 'biggest little city in the world' - Fine dining, nightlife, shopping and home to the University of Nevada Reno.
Family friendly atmosphere with affordable housing & excellent school system
Our Benefits
No State Income Tax
Medical, Dental, Vision, FSA, Telehealth
Paid Time Off, Mental Health, and Volunteer Days
100% Vested 401K & Roth with Company Contribution
Tuition Reimbursem*nt
Referral Bonuses
On Site Education & Certification Programs
Base Wage Increases for Relevant Advanced Degrees
Free Calm App Subscription
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
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